Home care management software for Australia
Working with home care agencies to improve efficiency and productivity, increase capacity and compliance through an integrated digital system. Digital tools free up admin time for carers and improve client outcomes.
CareLineLive all-in-one care management system
One of the leading home care software providers in the UK with over 600 global customers, CareLineLive is now available in Australia.
It comprises three interconnected platforms for streamlined and helpful communications.
Homecare Management Platform
The management platform enables rostering, client and carer management, capacity planning, real time call monitoring, invoicing and payroll. All this information can be used to produce reports that will provide regulatory evidence to meet government requirements.
Carer Companion Mobile App
This mobile app provides carers with the real time information and tools they need to work efficiently to provide person centred care.
Care Circle Portal
The Portal gives access to carer notes, observations, administered medication and visit information to a client's family and friends. This access can be given to other third parties such as the emergency services.
Better systems mean better care
Care Rostering and Management
Drag and drop rostering functionality. Carers are notified instantly of any changes to their roster. Care visit monitoring in real time with alerts for missed visits, incomplete tasks and concerns.
Electronic Visit Records and Medication
Electronic medication records, carer tasks and observations features enhance efficiency and client outcomes. Real time visibility for office staff on care provided at locations across the country.
Care Planning, Compliance, Client Safety and Reporting
A suite of tools, including incident reporting, to help your carers provide better care and help you excel at your regulatory requirements.
Invoicing and Payroll
Carers check-in and out of client visits electronically for accurate visit monitoring. One-click payroll, invoicing and split billing. Integration with Xero, Sage and more.
Care Circle Portal
Real time communications and updates for family, friends, community health workers and the wider care circle. One-off access for emergency services.
Simple, honest, transparent pricing
No set up fees. No fees for the mobile app. A simple (and low cost) fee set per carer with no additional costs such as office user licenses.
Access to all features and full customer support provided to every customer with no hidden extras. Pricing is simple and straight forward without complicated pricing packages. Any new functionality is automatically rolled out without any additional costs.
Contracts have fair terms and don’t tie you up for long periods – most contracts are typically only a year – customers stay with us because they want to, not because they are contracted to.
Fantastic customer service and stress-free onboarding with our dedicated support team. 80% of support calls answered within 20 seconds.
CareLineLive has great customer support. Our friendly, helpful support team can be contacted via phone, email or chat messenger for a rapid response to your issue.
Best-in-class management software for the Australian home care sector
- Generate cost savings and increase efficiencies when you streamline your operations with CareLineLive
- Make it easier for your carers to give outstanding care and enhance client outcomes
- Grow your business capacity without additional recruitment
- Easy scheduling with drag and drop functionality
- Add real time tasks for carers without having to call them
CareLineLive is trusted by over 650 home care providers around the world
Accreditations
We are independently certified against a number of recognised standards to give you reassurance that we operate in a secure and safe manner
Customer reviews and testimonials
"CareLineLive provides our team with one system to have all the information we need to ensure our clients receive the care they need it with easy scheduling. We would be a lot less productive without CareLineLive. Time has been saved, communication is easier with carers. Reporting and payroll are much easier."
Nichola Potter
Community Nurses Australia
“We work remotely and CareLineLive allows us to intervene when carers have got concerns, you can also use the app to take photos so when we do wound dressings someone experienced is able to review from our end. It saves time, is very cost effective and there is always constant communication between the carers, the managers and also the families so everybody knows exactly what is happening."
Busi Faulkner
Home Care Nurses Australia
“When we had a glitch that was resolved very quickly - we just had to email the support team who sorted it out. Support always get back to us within 24 hours.”
Wendy McDonald
Healthy Life Community Services, Australia
"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
Phil Eckersley
Bridgewater Home Care
"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
Sibongile Favour Mabena
Glorycrown Healthcare
"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
Alice Allen
North Shropshire Homecare
“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
Ronnie Chatterton-Sim
Coastal Homecare
“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
Janette Watkins
Southover Community Care
“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
Ali Sharif
Sunlight Care Group
“Before CareLiveLive I had to print everything and then take it to clients' homes; it was very time and cost-consuming. Electronic care plans were the main reason why I wanted to change the system. After a few demos the winning point was the Care Circle, and the families of our clients love it.”
Estera Swies
Unity Health Care Solutions
"CareLineLive provides our team with one system to have all the information we need to ensure our clients receive the care they need it with easy scheduling. We would be a lot less productive without CareLineLive. Time has been saved, communication is easier with carers. Reporting and payroll are much easier."
Nichola Potter
Community Nurses Australia
“We work remotely and CareLineLive allows us to intervene when carers have got concerns, you can also use the app to take photos so when we do wound dressings someone experienced is able to review from our end. It saves time, is very cost effective and there is always constant communication between the carers, the managers and also the families so everybody knows exactly what is happening."
Busi Faulkner
Home Care Nurses Australia
“When we had a glitch that was resolved very quickly - we just had to email the support team who sorted it out. Support always get back to us within 24 hours.”
Wendy McDonald
Healthy Life Community Services, Australia
"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
Phil Eckersley
Bridgewater Home Care
"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
Sibongile Favour Mabena
Glorycrown Healthcare
"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
Alice Allen
North Shropshire Homecare
“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
Ronnie Chatterton-Sim
Coastal Homecare
“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
Janette Watkins
Southover Community Care
“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
Ali Sharif
Sunlight Care Group
“Before CareLiveLive I had to print everything and then take it to clients' homes; it was very time and cost-consuming. Electronic care plans were the main reason why I wanted to change the system. After a few demos the winning point was the Care Circle, and the families of our clients love it.”
Estera Swies
Unity Health Care Solutions
"CareLineLive provides our team with one system to have all the information we need to ensure our clients receive the care they need it with easy scheduling. We would be a lot less productive without CareLineLive. Time has been saved, communication is easier with carers. Reporting and payroll are much easier."
Nichola Potter
Community Nurses Australia
“We work remotely and CareLineLive allows us to intervene when carers have got concerns, you can also use the app to take photos so when we do wound dressings someone experienced is able to review from our end. It saves time, is very cost effective and there is always constant communication between the carers, the managers and also the families so everybody knows exactly what is happening."
Busi Faulkner
Home Care Nurses Australia
“When we had a glitch that was resolved very quickly - we just had to email the support team who sorted it out. Support always get back to us within 24 hours.”
Wendy McDonald
Healthy Life Community Services, Australia
"We were with Access before. It was expensive and we were frustrated with the lack of support. CareLineLive has readily accessible support and no restrictions. People have enjoyed working with it more and they are not banging their heads against the wall. Financially what we pay and what we get out of it is good."
Phil Eckersley
Bridgewater Home Care
"We had demos from various software companies but found CareLineLive more user friendly. We were supported well during our initial onboarding and training and we find the on-going support exceptional. The team is so friendly and responsive when you ask a question. They are always available to help during office hours"
Sibongile Favour Mabena
Glorycrown Healthcare
"CareLineLive has cut a lot of processes down by at least 50%. With more time saved we can take on extra packages. We've got more time to be focusing on management, admin and auditing"
Alice Allen
North Shropshire Homecare
“It automates paperwork and increases staff safety, helps us manage day-to-day challenges and helps us improve our reporting for CQC and business accounting purposes”
Ronnie Chatterton-Sim
Coastal Homecare
“The rostering system is fantastic as we have access to all the information we need at the press of a button, instead of having to look through multiple paper files”
Janette Watkins
Southover Community Care
“We were looking for a user friendly system… with CareLineLive our processes are more automated so it’s reduced our workload and made our lives a lot easier”
Ali Sharif
Sunlight Care Group
“Before CareLiveLive I had to print everything and then take it to clients' homes; it was very time and cost-consuming. Electronic care plans were the main reason why I wanted to change the system. After a few demos the winning point was the Care Circle, and the families of our clients love it.”
Estera Swies
Unity Health Care Solutions
