Delivering more time to care

CareLineLive is one of the UK’s leading home care management platforms. With over 600 customers globally it also has a robust presence in Australia.

CareLineLive was set up by Josh Hough in 2014 after wanting to access more information about his grandfather’s care and not having that need met by his carers’ providers.


The goal was to use digital technology to improve working practices, reduce costs, and ultimately provide carers with more time to focus on delivering exceptional care to their clients.

A pilot of CareLineLive was initially launched with a single home care agency back in 2012 as a simple electronic call monitoring system. Over the years it has evolved into an award winning fully fledged home care management system with a mission to provide the first truly all-in-home home care management software in the UK and beyond.

We now work with over 600 home care businesses across the world and have become one of the leading home care software providers in the UK.


CareLineLive expanded into Australia in 2018, and in early 2024 will be incorporating a range of Australian-centric features to its software including quoting tools, Package Management and budget assessments for HCP and NDIS, and support for the Serious Incident Response Scheme (SIRS). This supplements our incredibly powerful rostering and care planning functionality to deliver a truly best-in-class solution for the Australian market.

We will shortly be adding an Australian support office which, combined with our UK office will be able to offer 24 hour support five days a week to all customers.

Australia-centric Features

A cloud hosted software platform that delivers complete functionality for your home care business

Working closely with a number of home care agencies, CareLineLive has used the latest technology to develop for home care agency owners and managers an innovative, easy-to-use, cloud hosted home care management system that is truly fit for purpose. CareLineLive delivers more time to care through digitising workflows, automating processes, increasing revenue opportunities and decreasing overheads by creating staff capacity.

To date, CareLineLive’s customers have benefited from increased efficiencies and value, with dramatic improvement in cash flow and increased revenues of up to 50%.

Our Awards
CareLineLive has won numerous awards as shown below. In 2023 the company was voted Number 2 in the HealthTech 50, the annual ranking of UK companies creating original technology for personal and preventative healthcare.
BBH Awards Patients Choice
Building Better Healthcare Awards
Finalist HTN Awards
Private Healthcare Awards
laing buisson award finalist carelinelive 1
home care awards high commendation
Finalist HTN Awards
Josh Hough nominated for Young Entrepreneur of the Year
Leaders In Care AwardsFinalist
Finalist HTN Awards
GDBA Award Winner 2017
business matters young achiever award