The Australian home care landscape is on the brink of significant change with the introduction of the new Aged Care Act and the Support at Home Programme. As organisations prepare for this transition, challenges loom large. Navigating through new legislation, standards, and regulations is a complex task, with providers grappling with funding models, workforce planning, compliance, and the inevitability of digital transformation.
Why digitise – what’s in it for providers?
Home care providers face a myriad of challenges, from workforce issues to strategic planning and the unintended cost of reform. A 2023 study by Enkindle Consulting Australia highlighted the key challenges faced by providers:
- Workforce capacity
- Future thinking and strategic planning
- Home care technology investment
- Silent cost of reform
- Readiness for reform
Digitisation emerges as a critical component to support these changes, offering streamlined operations, enhanced communication, and the ability to provide evidence-based, person-centred care.
CareLineLive – a cost-effective solution
CareLineLive has been created as an all-in-one, cost-effective and innovative solution to meet these challenges. After years of collaboration with home care providers, CareLineLive can confidently offer a dynamic cloud-based system designed to integrate scheduling, care plans, electronic medication management, invoicing and reporting through a clever user-friendly platform and app.
Business client needs met with CareLineLive
CareLineLive’s approach is centred around providing the best, most fit-for-purpose software tailored to the unique needs of the home care sector. The software addresses pain points identified through hands-on experience within the industry and collaboration with customers. The system’s functionality is user-friendly, minimises administrative tasks, and empowers caregivers to concentrate on providing care.
Challenges with your current technology
Enkindle Consulting Australia’s report revealed that an alarming 62% of providers were dissatisfied with their existing technology. Concerns ranged from the management system not meeting necessary requirements, to a lack of understanding about how to future-proof for the Support at Home Programme roll out in 2025. Many providers expressed fears of being overwhelmed by the technology on offer and concerns about the substantial investment required for advanced software systems.
The Solution: a new model of cost-effective technology
CareLineLive has positioned itself as a cost-effective, fully integrated solution, offering not just technology but a partner in the journey towards person-centred care in the evolving landscape of Australian home care. CareLineLive has been working with Australian and UK home care providers for years to develop the features that they want and need.
This software is comprehensive, meaning that users have everything they need to run a safe, compliant and efficient service. This in turn can increase an organisation’s financial viability and help maintain a competitive edge now and into the future.
The Rostering and Management feature streamlines rostering processes in real time, allowing client safeguarding through visit verification. Optimised scheduling leads to increased productivity for carers.
The Care Plan and Carer Companion App contains features that facilitate safe, responsive and effective care planning and care delivery. Carers can see exactly which tasks are to be completed on each visit, observations can be recorded digitally, and notes completed and shared with management and colleagues in real time. Medication management is simple and minimises errors, with information being instantly available to those who require it, and a time stamp made for time of delivery.
The Care Circle feature keeps family, friends, advocates and healthcare professionals in the communication loop. This part of the system has been cleverly designed to allow instant temporary access for emergency services and healthcare professionals. The interface is user-friendly and provides access to loved ones’ care at a glance.
Outstanding features:
Home care rostering
- Visit verification
- Call monitoring
- Travel time estimates
- Geolocation tracking
- Contingency planning
Payroll and invoicing
- Export information to accounting software such as
Sage and Xero - Bulk invoicing options
Advanced client and carer contract configuration
- Split contracts
- Automated mileage, holiday pay and travel time
- Automated timesheet management
- Management of planned and unplanned visits
- Contingency planning
- Carer availability and leave information
- Capacity planning
Auditing
- Extensive reporting feature, including concerns and incident reporting
- Extensive care planning and monitoring
- Assessment feature
- Forms
- Carer and Client reviews
Carer Companion App
- Incident and concern reporting
- Client observations
- Task management
- Incident and concern reporting
- E-medication management
- Bodymaps
Care Circle Portal
- Family and Friends App
- Temporary access for emergency services
- Access to care notes
For further information book an introductory demo.
