Roland Naufal, poses a thought provoking question about how to infuse business principles into home care. Drawing from his extensive background spanning over three decades as an aged care CEO, Age Friendly Cities expert, and the founder of DSC, Australia’s prominent NDIS educators, shares his insights on the topic of the commercial aspect of home care.
The article titled ‘Business Thinking in Home Care‘ from Ivnox delves into the concept of adopting a business mindset in the realm of home care services.
Over the past two decades, governments have increasingly aimed to make social services more business-oriented, emphasising consumer choice and control. The belief is that adopting a commercial approach will enhance efficiency and effectiveness in providing services to older individuals.
However, frontline workers in organisations often prioritise people-centric values over commercial interests, posing challenges in achieving a balance between values-based and commercially successful cultures. By integrating commercial practices, such as investing in training and empowering staff, organisations can improve client outcomes and foster a culture of adaptability, teamwork, and client focus.
Ultimately, successful organisations are those who can integrate commercial practices with staff values, balancing both autonomy and teamwork, personal development, and client well-being. Business thinking can support values-based work effectively, but only through effective leadership and process.
The significance of technology in home care
The adoption of home care-specific software is paramount for enhancing business efficiency due to several compelling reasons. Real-time communication with staff and stakeholders not only ensures the safety of service users but also promotes proactive, person-centric care rather than reactive responses.
CareLineLive: leading software for the home care sector
By leveraging efficient rostering and monitoring systems, users can easily track and manage capacity. They can also monitor the location of staff members through login and logout notifications. Through our Carer Companion App visit information is readily available for care staff and real-time alerts are sent to managers regarding concerns, incidents, medication administration, task management and health and wellbeing observations.
Business reporting plays a crucial role in business analysis and meeting regulatory requirements, ensuring a seamless and stress-free reporting experience throughout your organisation. Data analysis will highlight successes and areas for improvement within your home care service.
Explore more about CareLineLive’s many features here. Schedule your obligation-free demo today.
