CareLineLive is making substantial investment to align our software with the upcoming Support at Home framework and the new Aged Care Act, both scheduled to be launched in November 2025.
Growing our Australian team to meet provider and service user needs
We are investing in talent to bolster our Australian operations. Our dedicated development team now includes Tom Murphy (Product Manager), Hasan Rayan (APAC Engineering Manager) joining Elena Neale (Australian Regional Manager), plus additional developers including full stack engineers, back and front end developers.
With deep local insight and sector expertise, our growing team is fully aligned with the specific needs of the Australian aged care market.
Significant investment to accelerate global growth
We have recently secured a major investment from Accel-KKR, a leading tech-focused investment firm. Specialising in enterprise software and tech-enabled businesses, Accel-KKR cited CareLineLive’s innovative technology and strong customer-centric approach as key reasons for their decision.
Maurice Hernandez, Managing Director at Accel-KKR, commented:
“No matter where they serve, home care providers want to focus on delivering responsive, respectful and personalized care. Technology can help carers and agencies improve efficiencies, maintain compliance and grow while staying focused on their clients’ wellbeing. We’re excited to back CareLineLive and help Josh and his team continue to build market-leading solutions in this category.”
Expanding global support: Round-the-clock support
In line with our strategic growth initiatives, we are enhancing our global customer support capabilities by establishing a dedicated team in Australia. This strategic decision allows us to provide round-the-clock customer service, seamlessly transitioning support from our UK team to our Australian team throughout the day. Regardless of the time or location, CareLineLive customers can expect continuous and responsive support.
Our vision: A global leader in home care software
Our new Support at Home functionality will reflect the same intuitive design, user-friendly interface and streamlined workflows that CareLineLive is known for. We’re excited to continue developing this enhanced offering and look forward to supporting providers in delivering outstanding home care.
Our goal is to ensure CareLineLive not only meets the needs of service providers in Australia but also establishes itself as the global front-runner in software solutions for the home care sector.
