Simplifying Support at Home

Support at Home has changed how providers operate. More funding tiers, more compliance, more admin and ultimately more pressure on your team.

CareLineLive was built for this new reality

We work alongside home care organisations every day, supporting over 700 providers across the UK and in Australia and New Zealand since 2018. That experience means we adapt quickly to changing regulations, funding models and operational pressures – bringing a globally proven platform with a local focus.

One platform, built for Support at Home

CareLineLive brings together care management, monitoring, workforce, compliance and reporting in a single unified platform, giving you full visibility and control across your service.

From client onboarding through to claim reconciliation, our platform supports the full Support at Home workflow. Pricing rules and client contributions are applied automatically, budgets are tracked in real time, and services are recorded at the point of care. Claims are validated before submission, helping reduce rejections and protect your cash flow.

It’s a system designed not just to manage complexity, but to remove it. From the moment a client is onboarded to the moment a claim is reconciled, CareLineLive supports every step – automatically applying pricing rules, tracking budgets and reducing the risk of claim rejections.

The full Support at Home workflow, end to end 

Advanced client and carer contract configuration

Client onboarding

Set up care plans, client contributions and service budgets from day one.

Care delivery & monitoring

Carers record services at the point of care, with real-time visibility for coordinators.

Automatic pricing & budgeting

Funding tier rules and client contributions are applied automatically as services are recorded.

Validated claim submission

Claims are checked before submission to reduce rejections and protect your cash flow.

Reconciliation & reporting

Review outcomes, track compliance and identify operational improvements with confidence.

Built for the people who use it every day

CareLineLive is designed for carers, coordinators and managers alike. With a clean, intuitive interface, fast onboarding and high adoption rates, your team can get up and running quickly and confidently.

From eMAR and care monitoring to scheduling and reporting, everything is built to be easy to use, reliable in the field, and effective in supporting high-quality care delivery.

Technology should support your team, not slow them down.

See what’s happening across your service in real time
Respond quickly to reassessments and changing needs
Stay on top of compliance without constant manual effort
Give your team the tools they need to deliver consistent, person-centred care
Reduce admin across billing, scheduling and reporting

Clarity, confidence and better decisions

When systems are fragmented, visibility suffers and decisions become harder. CareLineLive brings everything together so you can see what’s happening across your service in real time, respond quickly to reassessments and changing needs, stay on top of compliance without constant manual effort, and give your team the tools to deliver consistent, person-centred care.

The result is a more connected, efficient and confident way of working.

Trusted by providers across the sector

“It saves us time, is very cost effective and enables constant communication between the managers, the carers and also the families of the care recipient.”

See it for yourself

If Support at Home is adding complexity to your day-to-day, we’d love to show you how we can help. Book a personalised demo and we’ll walk you through how CareLineLive can simplify your operations, reduce admin and give you back time for what matters most: delivering great care.

Book a Demo