We are delighted to report that CareLineLive has secured a majority investment from technology-focused investment firm Accel-KKR, to spur accelerated growth, expansion and product development.
Across many parts of the world, the home healthcare market continues to grow. For example, the UK’s home and domiciliary care market is worth £11.5 billion, according to insurance broker PolicyBee. The Australian home healthcare market is projected to reach USD 25.7 billion by 2030, whereas the U.S. home care providers market is valued at approximately $153.7 billion in 2025.
Founder and Managing Director Josh Hough explains that the investment will accelerate the company’s growth in the UK, Australia and beyond.
“Our vision has always been to make homecare better for everyone through the use of technology – for providers, carers and clients.
This investment helps bring that future closer. Accel-KKR’s long track record of helping software companies grow is what I am most excited about. Their experience and resources will help us to grow our team, enhance our product, and deliver even more value to our customers.”
A portion of the funding will be used to establish a customer support presence in Australia, enabling round-the-clock service so as our Australian team finishes for the day, the UK team will begin – meaning we’ll be able to support customers at any time of day.
The full transaction value has not been disclosed, but the investment also facilitates an exit for early backers Oakglen and Haatch. Josh has paid tribute to the outgoing investors: “We’re incredibly proud of the progress we’ve made over the last decade and I’d very much like to thank both Oakglen and Haatch for their support. This marks an exciting new chapter with Accel-KKR.”
Accel-KKR, which specialises in investing in enterprise software and tech-enabled businesses, cited CareLineLive’s technology and customer-centric ethos as among the key drivers behind its decision to invest in CareLineLive. Maurice Hernandez, Managing Director at Accel-KKR, said
“No matter where they serve, home care providers want to focus on delivering responsive, respectful and personalized care. Technology can help carers and agencies improve efficiencies, maintain compliance and grow while being focused on their clients’ wellbeing. We’re excited to back CareLineLive and help Josh and his team continue to build market-leading solutions in this category.”
CareLineLive has confirmed that all the senior management team will be remaining with the company for the foreseeable future and that customers should expect “business as usual”.
About CareLineLive
Founded in 2014, CareLineLive provides an all-in-one cloud-based platform for homecare agencies, integrating staff scheduling, client visits, patient records and invoicing. The company currently supports hundreds of care providers across seven countries.
CareLineLive is one of the few companies to meet the NHS requirements to be on the approved supplier list for Digital Social Care Records. It also integrates with GP Connect, enabling access to GP records.
About Accel-KKR
Accel-KKR is a technology-focused investment firm with $21 billion in cumulative capital commitments. The firm focuses on software and tech-enabled businesses, well-positioned for top-line and bottom-line growth. At the core of Accel-KKR’s investment strategy is a commitment to developing strong partnerships with the management teams of its partner companies and a focus on building value alongside management by leveraging the significant resources available through the Accel-KKR network. Accel-KKR focuses on middle-market companies and provides a broad range of capital solutions, including buyout capital, minority-growth investments, and credit alternatives. Accel-KKR also invests across various transaction types, including private company recapitalizations, divisional carve-outs and going-private transactions. Accel-KKR’s headquarters is in Menlo Park, with offices in Atlanta, Chicago, London, and Mexico City.
